Stenocall

Features of Our Service

  • 24 hour, 365 day Operation
  • Bilingual Operators
  • True Per-Second Billing
  • 100% On-Site Operators
  • Custom Telemarketing
  • Web Enabled Call Center
  • Credit Card Authorization
  • Interactive Voice Response
  • Entry to Your Web Site
  • Flexible Data Transfer to You
  • Internet Order Capture
  • Internet Live Text Chat
  • Internet Live Push-Page
  • Overflow Service
  • After Hours (Part Time) Service
  • Database Management
  • Custom Reporting
  • Internet Reporting
  • Client Data Security
  • M.O.M. Software Compatible
  • Continuous Quality Control
  • Complete Backup Power
  • Serving Our Customers Since 1954

Reporting

Informative reports such as these help you keep close tabs on your call activity and quality. Watch them carefully to discern trends in your calling patterns.

These and other reports are available in in a wide variety of formats to suit your needs; for instance:

  • text
  • MS Excel
  • comma-separated values (CSV)
  • tab delimited
  • MS Word
  • rich text (RTF)

We can send these reports to you every day, week, month, or whatever frequency you need.

Following are some sample reports shown in Excel format.

Management Report -- Shows how long your calls last (minutes and decimal minutes), and enables you to reconcile billing

Management Report

Call Reason Report -- Analyze your call mix; if there's a spike in one category, you can investigate immediately

Call Reason Report

Request more information now

Idea Checklist

  • Order Taking / Order Processing
  • Cross-selling and Up-selling
  • Direct Response Marketing
  • Catalog Requests
  • Customer Service
  • Hurricane Backup
  • Product Assembly Help
  • Troubleshooting
  • Pledge Drives
  • Lead Generation
  • Lead Qualification
  • Dealer Locator
  • Debit Card Reloads
  • Phone Card Reloads
  • Bird Flu Backup
  • Warranty Service / Replacement
  • Applicant Screening
  • Hotel Reservations
  • Conference Registration
  • Business Continuity
  • Literature Fulfillment
  • Appointment Scheduling
  • Complaint Line
  • Consumer Information Line
  • Infomercial (DRTV) Response
Stenocall