Reporting
Informative reports such as these help you keep close tabs on your call activity and quality. Watch them carefully to discern trends in your calling patterns.
These and other reports are available in in a wide variety of formats to suit your needs; for instance:
- text
- MS Excel
- comma-separated values (CSV)
- tab delimited
- MS Word
- rich text (RTF)
We can send these reports to you every day, week, month, or whatever frequency you need.
Following are some sample reports shown in Excel format.
Management Report -- Shows how long your calls last (minutes and decimal minutes), and enables you to reconcile billing
Call Reason Report -- Analyze your call mix; if there's a spike in one category, you can investigate immediately
