Advantages of the Stenocall Call Center

Stenocall enables your business to do all this...

• Process credit cards securely: Stenocall is independently certified as PCI DSS Compliant for credit card security. To gain this certification we have passed nearly 300 stringent security requirements for our systems, network, and procedures. More details...
• Reduce costs: Stenocall’s policy is honest per-second billing. Call durations come directly from the audit trail kept by our telephone switch. We don’t inflate minutes or round each call up to the next whole minute as some call centers do. Because of this, many customers find they pay much less after switching to us, even with the same or higher call volume. Volume discounts also help keep your costs down.
• Establish call quality with training: The quality and effectiveness of the call is the lifeblood of your business. We start with a script, customized to your needs, which can be modified as your needs change. Customer Service Representatives are extensively trained, specifically for your business policies and practices, and also trained to let your callers hear a smile!
• Maintain call quality with controls: After going live, supervisors strictly monitor calls to ensure positive call performance, and they are available to you 24 hours a day if you have questions or comments about your service. We also conduct ongoing training, practice calls, and call monitoring.
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• Keep data secure: We keep your precious data locked inside our building, not scattered around with people answering from home. The CSRs taking your calls are 100% supervised on-site. Physical and network access to data is controlled and backed up safely. More details…
• Reduce headaches: Do you really want to do the hiring, training, and layoffs to meet each marketing peak? We're experts in recruiting, screening, training, and retaining large numbers of employees. We deal with all the seasonal staffing needs of your business so you don't have to. With Stenocall as your call center you can focus on your core competency.
• Turn data into information: Stenocall can capture hundreds of pieces of data about each call. We have the expertise and technology to convert that data into useful information. Stenocall adds value by providing
  comprehensive reports that give you better strategic insight into your programs.
• Open doors to your Hispanic customers: Would you give up 13% of your market? That's the percentage of U.S. population that is Hispanic (2004 figures), and it is exploding. We're talking about consumers spending $520 billion a year -- and that figure is projected to be $1 trillion by the year 2013.
  
  Spanish is the first language of approximately 90% of U.S. Hispanics; and about 80% of bilingual Hispanic adults report that they are more comfortable speaking Spanish than English. We have plenty of bilingual customer service representatives that can break down those language barriers that come between you and your customers.
• Operate round the clock: If your customers have access to you 24 hours a day, 7 days a week, 365 days a year, they're receiving better customer service and you're selling more products! More and more customers are demanding 24 hour accessibility, and taking their business elsewhere if they don't get it -- but it is rarely economically feasible for you to provide this service in-house. Stenocall has the trained people, and we have the extensive backup power facilities (batteries and generator), to ensure you continuous service. Let us work for you, while you sleep.
• Have more technology options: We are constantly enhancing our technology menu, which allows you to deliver an integrated marketing effort. When the need arises, Stenocall will likely already have the technology and be ready to go at a moment's notice. Researching new technology, anticipating needs, and acquiring or developing new capabilities is our core business. Check out some of our specific call center features…