Stenocall

Features of Our Service

  • Serving Our Customers Since 1954
  • Certified PCI DSS Compliant
  • Secure Credit Card Processing
  • 24 hour, 365 day Operation
  • Backup Emergency Power
  • Bilingual Operators
  • Per-second billing - no rounding up to full minutes
  • 100% On-Site Operators
  • High Security
  • Customized Conversation Flow
  • Web Enabled Call Center
  • Interactive Voice Response
  • Data Entered Into Your Web Site
  • Flexible Data Transfer to You
  • Live Text Chat
  • Live Push-Page
  • Custom Telemarketing
  • Overflow Service
  • After Hours (Part Time) Service
  • Database Management
  • Custom Reporting
  • Real-Time Call Reports
  • M.O.M. Software Compatible
  • Continuous Quality Control

Advantages of the Stenocall Call Center

Stenocall enables your business to do all this...

  • Process credit cards securely: Stenocall is independently certified as PCI DSS Compliant for credit card security (i.e. Level 1 Validation -- the highest level). To gain this certification we have passed nearly 300 stringent security requirements for our systems, network, and procedures. More details...
  • Reduce costs: Stenocall’s policy is honest per-second billing. Call durations come directly from the audit trail kept by our telephone switch. We don’t inflate minutes or round each call up to the next whole minute as some call centers do. Because of this, many customers find they pay much less after switching to us, even with the same or higher call volume. Volume discounts also help keep your costs down.
  • Have 24-hour access and control: If you need to call us for sales or service, we are here and can respond 24 hours a day. That goes for our top management too, if your need goes that far. When time-critical issues require attention, we are not going to make you wait for normal business hours.
  • (Also see Capabilities of the Stenocall Call Center)

  • Open doors to your Hispanic customers: Would you give up 1/6 of your market? That's the Hispanic proportion of the U.S. population (2012 figures), and it is exploding. By 2050, it will be 30%. We're talking about consumers spending $1.2 trillion a year right now -- projected to be $1.5 trillion by 2015 (which, if a country, would be the world's 9th largest economy).

    Spanish is the first language of approximately 90% of U.S. Hispanics; and about 80% of bilingual Hispanic adults report that they are more comfortable speaking Spanish than English. Our bilingual customer service representatives can break down those language barriers that come between you and your customers.
  • Customized Call Flow: Every call starts with a script, customized to your needs, which can be modified as requirements change. The conversation flow can be tightly scripted, or more free-form, as the situation demands; with different flow based on prior answers or database lookups. The script can also transfer to your own web site for data entry.
  • Establish call quality with training: The quality and effectiveness of the call is the lifeblood of your business. Customer Service Representatives are extensively trained, specifically for your business policies and practices, and also trained to let your callers hear a smile!
  • Maintain call quality with controls: After going live, supervisors strictly monitor calls to ensure positive call performance, and they are available to you 24 hours a day if you have questions or comments about your service. We also conduct ongoing training, practice calls, and call monitoring.
    More details...
  • Keep data secure: We keep your precious data locked inside our building, not scattered around with people answering from home. The CSRs taking your calls are 100% supervised on-site. Physical and network access to data is controlled and backed up safely. More details…
  • Reduce staffing headaches: Do you really want to do the hiring, training, and layoffs to meet each marketing peak? We're experts in recruiting, screening, training, and retaining large numbers of employees. We deal with all the seasonal staffing needs of your business so you don't have to. With Stenocall as your call center you can focus on your core competency.
  • Turn data into information: Stenocall can capture hundreds of pieces of data about each call. We have the expertise and technology to convert that data into useful information. Stenocall adds value by providing
    comprehensive reports that give you better strategic insight into your programs.
  • Operate round the clock: If your customers have access to you 24 hours a day, 7 days a week, 365 days a year, they're receiving better customer service and you're selling more products! More and more customers are demanding 24 hour accessibility, and taking their business elsewhere if they don't get it -- but it is rarely economically feasible for you to provide this service in-house. Stenocall has the trained people, and we have the extensive backup power facilities (batteries and generator), to ensure you continuous service. Let us work for you, while you sleep.
  • Have more technology options: We are constantly enhancing our technology menu, which allows you to deliver an integrated marketing effort. When the need arises, Stenocall will likely already have the technology and be ready to go at a moment's notice. Researching new technology, anticipating needs, and acquiring or developing new capabilities is our core business. Check out some of our specific call center features…

Also see Capabilities of the Stenocall Call Center


Idea Checklist

  • Order Taking / Order Processing
  • Cross-selling and Up-selling
  • Direct Response Marketing
  • Govt. Assistance Programs
  • Catalog Requests
  • Customer Service
  • Disaster Backup
  • Product Help Line
  • Troubleshooting
  • Pledge Drives
  • Lead Generation
  • Lead Qualification
  • Dealer Locator
  • Phone Card Reloads
  • Warranty Service / Replacement
  • Applicant Screening
  • Hotel Reservations
  • Conference Registration
  • Business Continuity
  • Literature Fulfillment
  • Appointment Scheduling
  • Complaint Line
  • Consumer Information Line
  • Infomercial (DRTV) Response
Stenocall